At ALC Technologies Pte Ltd, we are committed to ensuring your satisfaction with every purchase you make from us. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to make your shopping experience as convenient as possible.
To be eligible for a return or exchange, the product must be in its original condition, unused, and in the same packaging in which you received it.
Returns and exchanges are typically accepted within 7 days from the date of purchase. Please check the specific return period for the product you are interested in, as it may vary.
Some items are not eligible for returns or exchanges. These include:
To initiate a return or exchange, please contact our customer support team at sales@alcglobal.com. You will need to provide your order number and a detailed explanation of the reason for the return or exchange.
In the case of a return, you may be responsible for the cost of return shipping. The exact details will be provided to you by our customer support team when you initiate the return.
Upon receiving your returned item and inspecting it, we will initiate the exchange process. Exchanges will be sent out after your returned item has been received and inspected.
If you receive a damaged or defective product, please contact our hotline at 63541650 or send us an email at sales@alcglobal.com as soon as possible. We will arrange for a return or exchange, and any shipping costs for damaged or defective items will be covered by us.
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, you will need to follow the return process.
If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to reach out to our hotline at 63541650 or send us an email at sales@alcglobal.com.
