The healthcare industry has experienced dramatic changes during the global health crisis. It has created a healthcare emergency, with a surge in demand for diagnostic drive-thru testing facilities, specimen collection and courier services, and a rise in field hospital set-ups.
As the World Health Organization asks citizens to practice physical distancing and many countries/states have implemented social distancing guidelines, the population at large is postponing non-urgent care needs, resulting in a significant economic impact. Traditionally, the healthcare industry would be immune to an economic downturn, however, primary care and acute care offices are experiencing a decrease in demand. In an effort to keep pace with this, facilities are reporting reductions in use of healthcare services of up to 70% while salaries of clinical staff are being reduced, frozen and furloughed.
Elective surgeries are seeing the biggest impact with healthcare facilities now implementing new strategies and procedures to keep their patients reassured that it’s safe to enter hospitals and other healthcare facilities. Healthcare systems are struggling with developing the right approach and protocols to engage patients and make them feel safe.
There have been many changes and challenges, and revitalization of the healthcare industry comes down to creating an environment where patients and staff feel safer. A lingering concern for healthcare is the threat of a secondwave, so organizations are re-prioritizing and planning ahead to be prepared.